We want you to be completely satisfied with your purchase from Mansons Guitar Shop. We pride ourselves on providing customer service that is among the best in the industry and we always work hard to make sure your shopping experience is easy and pleasurable.
All items are visually inspected, set-up (Guitars/Basses Only) and test played before they leave the shop. We take extreme care when boxing up your purchase to ensure the item arrives with you in perfect condition. If you have any suspicions that your purchase may have been damaged in transit, contact us immediately. It is important that you sign for any parcel as 'unexamined' or 'marked/damaged' as required or open it in front of the courier.
On the rare occasion you find a purchase is faulty or does not meet your expectations, we are here to help. If you have any questions or would like to return an item please contact a member of staff at the shop on 01392 496379 or firstname.lastname@example.org
Returning an item for a Repair/Replacement/Refund
If you have ordered goods by mail order as opposed to in store collection then we are happy to offer a cancellation refund within 14 days after the day of receipt, provided that the item is returned in the same condition as it left and is returned by the customer in a safe and protective manner so we receive the item undamaged. The postage liability for a cancellation refund by mail order is to be bourne by the customer.
If you return an item due to a fault after the 14-day period (via mail order) you need to return it in packaging that will give adequate protection to the returned item. In most cases this will be the original packaging it was sent in however if that packaging has become damged in transit then it may be necessary to provide additional packaging. Once we have received the item we will then check the item for any reported faults. Then at our discretion and if a manufacturing fault is discovered we will either replace the item or have it repaired for you. Faults caused by owner misuse, unauthorised or self-repair, accidental damage by the customer or a change of mind about the item are not covered by this section.
Your rights are protected by law and these terms are not designed to (actually they cannot!) replace your statutory rights. We find our policy of a) delivering goods in a suitable manner and being honest with descriptions, delivery times and use of items, b) being open and honest about resolving issues and c) trying to make our customers happy at all times is the best policy for a happy online or in store experience.